Digital solution supports vulnerable workers

Business Challenge

Responding to changes in the labour market, a department of the government consulted with community, industry, unions, and workers to design a pilot program to deliver support payments to eligible workers. The solution needed to support the government’s mandate to digitise interaction with citizens with a simple and user-friendly workflow and process.

Solution

DXC Technology’s Practice for Salesforce initially worked with the state government department to successfully stand up a safe and secure, intelligent digital service that enables workers to register and claim for grants. Acting as a trusted advisor to the government during the planning, ideation and development of the pilot, DXC was subsequently engaged by the department to manage ongoing enhancements in the live environment.

Results 

While it’s still early days, the platform has the potential to support more than 100,000 eligible citizens that won’t need to go to work while sick. The expected benefits to workers and businesses include reduced workplace injuries and illness, improved general productivity from healthier workers, and lower staff turnover rates