Ethical revenue collection in times of financial hardship report
Report exploring revenue collection challenges facing the Australian public sector in the current economic landscape and how to ethically improve both the debt cycle and the citizen experience.
With Australia grappling a growing cost of living crisis, and stagnant wage growth, families are suffering ever-increasing financial stress.
76% expect further inflation and increases in the cost of living, with 43% spending less to prepare for potentially tougher financial conditions.
This hardship is also impacting citizen payment compliance amongst government agencies and strategies to support debt management and prevent prolonged debt cycles with tailored solutions that address citizens' unique payment challenges is required.
To further understand how government departments are being affected, DXC Technology partnered with Salesforce to lead a roundtable with key representatives from various public sector representatives.
Attendees were asked to explore their revenue collection challenges in the current economic landscape, and this paper highlights their challenges, opportunities, and how they are pivoting to meet the demand.
Download the full report to read our insights.