Christchurch City Council’s transformation journey to empower citizens and streamline processes

Christchurch City Council is the local government authority for the City of Christchurch. Located on the east coast of New Zealand‘s South Island, Christchurch has the second largest population of all the New Zealand territorial authorities after Auckland, and is the largest urban centre in the South Island.

The Council is responsible for the social, economic and cultural well-being of the city, including the management of a range of local services, as well as roads, water, sewerage, waste collection, parks and reserves, libraries and urban development.

As Christchurch began to rebuild after the devastating 2011 earthquake, the Council envisioned creating a liveable city with strong communities, a healthy environment and a prosperous economy. 

Improving how the Council delivers services and interacts with customers was integral to achieving this vision. However, it was impeded by challenges such as outdated legacy systems, complex and manual processes and no centralised data management.

DXC and other providers implemented a range of SAP technology, including SAP S/4HANA and SAP Cloud for Customer to improve business processes and operational efficiency, SAP Business Technology Platform to support vital integrations, and SAP Commerce Cloud and Citizen Engagement Accelerator to provide a new digital interface for citizens. As part of the Council’s continuing transformation, SAP Customer Data Cloud is currently being    implemented to solve the challenge of siloed identities.

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