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Jemena uplifts digital interactions to meet customer expectations

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Learn how Jemena offers customers a more efficient and beneficial digital support service and streamlined interactions with the business by implementing SAP Service Cloud.

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SAP Service Cloud implementation

Jemena is a utility company that owns and operates a diverse portfolio of energy assets across Australia’s northern and east coast regions. With the energy industry evolving rapidly and more options available to consumers, Jemena wanted to make the most of the opportunities for growth and innovation.

To do this, the company embarked on a customer transformation project to become a customer-centric organisation.

Jemena’s key challenge was gaining a single source of truth for customer data across the organisation.

DXC was selected to implement SAP Service Cloud and supplied SAP solution architects as well as functional and technical consultants to customise SAP BTP to serve Jemena’s project goals.

According to Pratham Bhandari, Acting General Manager, Digital Market Platforms, “What distinguished DXC was their deep expertise in human centric design and agile principles that puts the customer at the heart.”

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